Shipping policy
Shipping Policy
Thank you for shopping with SNF Global. This policy explains how we process, ship, and deliver your orders in Saudi Arabia, the United Arab Emirates (UAE), Qatar, and Bahrain.
1. Order Processing
Orders are processed as soon as possible after payment confirmation and subject to product availability.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Processing times may vary depending on product availability, supplier processing times, and order volume.
2. Shipping Destinations
SNF Global currently offers shipping to the following destinations:
- Saudi Arabia
- United Arab Emirates (UAE)
- Qatar
- Bahrain
Shipping availability may vary by product and delivery address. Please check the options available at checkout before completing your purchase.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times will be displayed at checkout, where available.
Delivery times are estimates and are not guaranteed. Actual delivery times may be affected by supplier processing, shipping carriers, customs clearance, public holidays, weather conditions, and other circumstances beyond our control.
For products shipped directly from suppliers, processing and delivery times may differ.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout, where applicable. Costs may depend on your destination, product weight, package dimensions, and selected shipping method.
Free shipping may be available on selected products or orders when clearly stated on our website or at checkout.
Please review all shipping charges before completing your purchase.
5. Order Tracking
When tracking is available, we will send you a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take some time to become active after dispatch. Tracking updates depend on the shipping carrier.
6. Customs Duties, Taxes, and Import Fees
Depending on the destination, product, and shipping arrangement, customs duties, import taxes, VAT, or other fees may apply.
Any charges collected at checkout will be displayed before you complete your purchase. If additional charges are payable upon import or delivery, responsibility for those charges will depend on the applicable law and the shipping terms for your order.
Customers are responsible for complying with applicable import requirements in Saudi Arabia, the UAE, Qatar, and Bahrain.
Customs inspections and clearance procedures may cause delivery delays.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, contact number, and any other required delivery information.
If you need to correct your shipping address, please contact us as soon as possible. We will try to accommodate changes before dispatch, but changes cannot be guaranteed after an order has shipped.
Additional delivery or reshipping charges may apply if an incorrect or incomplete address causes a failed delivery, subject to applicable law.
8. Lost, Damaged, or Delayed Packages
If your order is delayed, appears to be lost, or arrives damaged, please contact us at snfglobalshop@gmail.com.
We will review the issue and, where appropriate, assist you in contacting the shipping carrier or supplier to investigate and resolve the matter.
Please retain your order confirmation, tracking information, packaging, and photographs of any damage to help us investigate.
Your rights under applicable consumer protection laws remain unaffected by this policy.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at snfglobalshop@gmail.com.
We will try to accommodate your request before the order is processed or dispatched. Once an order has shipped, cancellation or modification may no longer be possible.
Approved cancellations and refunds will be handled according to our Refund and Returns Policy and applicable law. Refunds will be returned to the original payment method where possible.
10. Undeliverable Orders
Customers should ensure that their shipping address and contact information are correct and that someone is available to receive the package when required.
If a package cannot be delivered because of an incorrect address, an unavailable recipient, refusal of delivery, or incomplete customs procedures, the carrier may hold or return the package.
Any applicable return-shipping or redelivery charges will be handled in accordance with our policies, the carrier's terms, and applicable law.
11. Contact Us
For questions about shipping, delivery, or order tracking, please contact us:
Store: SNF Global
Email: snfglobalshop@gmail.com
We will do our best to assist you with your order.
Thank you for choosing SNF Global!